Enjoy your Alligator
We hope you enjoy your alligator product, but if you need to exchange or return it for any reason we can make arrangements. To receive a return authorization, please contact us by e-mail within 30 days of your purchase. Let us know the reason for your concerns and if you would like to exchange or return the product. We will e-mail you back with authorization and instructions.
If you are purchasing gifts for the Christmas season, all products purchased after Thanksgiving can be exchanged or returned until January 25th of the following year.
Generally, you will need to ship the product back to us in original condition (the buyer pays the return shipping).
We hope to resolve any issues with exchanges, but we can also refund the price of the original product with approved authorization. We will process the return and start the refund within 1 week of receiving the returned product. The refund will be made to the payment method used to make the purchase from bayoulandleather.com. A few days may be required for your bank to received the refund from our bank.
If you receive a product damaged in shipping please let us know ASAP so we can replace it and follow up with the carrier.
Most importantly, enjoy your alligator, we want to make sure you get a product you can use and enjoy.